on point plumbing terms and conditions
1. The Deposit
1.1 We ask a deposit payment of 40% of the estimate value.
1.2 You will pay us the deposit specified in the Estimate when you accept this agreement. Should you decide to cancel the contract within the "Cooling Off Period" of 14 days after payment of the deposit we will return that deposit to you in full unless work has commenced within the cooling off period in which case an appropriate charge will be deducted from the deposit.
2. Call Out Fee & Charges
2.1 The company charges a minimum 1 hour call out fee for all appointments, regardless of work carried out. This includes work quoted on an hourly rate, or fixed price work.
2.2 If for any reason we are unable to carry out works during attendance, the minimum 1 hour call out fee would still be payable for our attendance, plus the cost of any additional labour time over the first hour, and parts/materials if used.
2.3 We reserve the right to charge a 30% markup on any materials.
2.4 Labour (the amount of time spent by the tradesperson carrying out work) including all reasonable time spent in obtaining non-stocked materials, charged in accordance with our current hourly rates.
2.5 Collection of non-stock items is chargeable up to a maximum of 45 minutes.
2.6 Parking, Congestion zone and ULEZ charges will be charged back to the customer.
3. Prices And Payment
3.1 All invoices are due for payment immediately upon completion of works / delivery to the customer and no later than 7 days after completion of the work.
3.2 Where any services or works provided by the company is subject to snagging, the customer agrees to make payment of 95% of the total invoice amount immediately following completion of works. The customer must then provide the company access without delay to allow the snagging to be finalised and completed. Payment for the remaining 5% balance will be due following completion of the snagging by the company, or within 14 days of the invoice date should access not be made available – whichever is sooner.
3.3 Where the customer is represented by a third party person(s) or agent(s) (such as a managing agent, landlord, tenant or other occupier, friend, family, contractor or other representative), in the event of non-payment by the customer, the third party will be responsible jointly and severally for full payment with the customer unless the company has agreed otherwise in writing prior to any works commencing.
3.4 For any late payments whether in part or in full of an invoice to the company, will be subject to the daily interest rate of 3% over the base rate, until the payment in full is received by the company.
3.5 The company will be under no obligation to provide or issue any guarantees, certificates or other similar documents to the customer for works, unless payment has been made and received in full.
4. Change of Work
4.1 If, after signing the contract, you want to change the work, you must consult with us first. It may be possible to incorporate your changes into the installation, provided that:
it is technically possible;
we have the necessary resources;
necessary permissions are in place.
4.2 If we agree to this change of work you must confirm this in writing by writing to us or email us.
4.3 we will then adjust the price:
by written agreement beforehand, if possible; or if not then
by later written agreement; or if not then
by referring to any priced documents, if this applies; or if not then
by invoicing for the work done or goods supplied.
4.4 Every change that means extra or revised work (as opposed to changes that leave something out) may mean extra costs. We will try to keep those costs to a minimum.
5. Unexpected Work
5.1 Where unexpected work arises. We will tell you and ask how you want us to proceed. If you want us to continue then section 6.3 of this Contract will apply.
6. Guarantees
6.1 Any guarantee provided by the company shall be for a period 12 months from the date of completion and shall be for labour only. Any parts, equipment or components supplied by the company will be covered by their respective manufacturer’s warranty.
The company’s guarantee will become null and void if the work/appliance completed/supplied by the company is:
– Subject to misuse or negligence
– Repaired, tampered with or modified by anyone other than a company operative/representative. The company accepts no liability for (or guarantees suitability for) materials supplied by the customer or other third parties, and will not accept liability for any damage or faults as a result.
6.2 The company is unable to guarantee any work in respect of blockages in waste and drainage systems.
6.3 The company is unable to guarantee any work which has been undertaken on instruction by the customer, against the company’s/operatives’ advice/recommendations.
6.4 The company will only guarantee work directly undertaken by the company and its employee’s. Any work carried out on behalf of the company by agents or sub-contractors will be guaranteed under their own respective policies.
6.5 The company will not be liable or responsible for any damage or defect arising from work not fully guaranteed or where recommended work has not been carried out.
6.6 The company will not guarantee work where the customer has been notified either verbally or in writing by the company of any related work which requires attention.
6.7 The customer shall be solely liable for any hazardous situation in respect of Gas Safe regulations, or gas warning notice issued, unless otherwise caused by our Gas Safe operative.
6.8 All Gas Safe engineers operate under their own Gas Safe registration, and as such are solely responsible for any gas related work and subsequent liability.
7. Removal Of Waste And Materials
7.1 The company is not responsible for the removal of any waste materials. The customer is responsible for the removal of any/all waste materials resulting from the works carried out by the company.
7.2 A minimum charge of £24.00 will be due for any appliances removed from site up to a weight of 50kg. A quote can be provided for waste materials removed above this weight.
8. Complaints Procedure
8.1 In the unlikely event the customer experiences a problem with the service provided by the company, the customer must put their complaint in writing to the Director Jac Bisgood, On Point Plumbing Ltd, 29 Sutherland Road, W13 0DX at their earliest opportunity. Upon receipt of this complaint, the company will endeavour to resolve the matter within seven days.
9. Data Protection
9.1 On Point Plumbing follows General Data Protection Regulation (GDPR) guidelines on collecting and storing your personal data safely. We hold personal identification information such as: name, email address, phone number, address etc. On Point Plumbing collects your data so that we can:
Process your service and manage your account
Email you with reminders regarding services e.g. annual boiler service
If you agree, we will sometimes need to share this information with third parties i.e. electrical work to be carried out.
Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
The right to erasure – You have the right to request to erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.